Job Description: The Host/Hostess is responsible to welcome and warmly greet guests, by name when possible. The Host/Hostess will manage the efficient and timely seating of our guests to a table that both serves their wishes and monitors the server’s activities and assigned tables. The Host/Hostess reports to the Front of the House Manager.
Responsibilities:
- Warmly and graciously greet all guests upon arrival
- Open the front door for guests entering or leaving the restaurant§
- When immediate seating is limited, record guest names and number of people in party and provide guests with estimated waiting time
- Accommodate special seating requests for guests whenever possible§
- Seat guest guests based on guest preferences and balancing of customer flow in service stations §
- Upon seating, offer guests a menu and inform them of their server’s name
- Inspect table for proper presentation and completeness§
- Relay messages to servers and kitchen staff as needed
- Thank guests as they leave and invite them to return
- Attends all scheduled employee meetings and brings suggestions for improvement